Custom CRM & CMS Solutions

custom CRM and CMS solutions development


What is a CRM?

Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.


What is a CMS?

A Content Management System (CRM) is a computer application that supports the creation and modification of digital content. It is often used to support multiple users working in a collaborative environment. Simply put, a CMS is a databse of information used by companies to collect, gather and display many types of information.


Why use Drupal for my CRM or CMS software?

Drupal is used on more of the top 1000 websites than any other platform on the planet. At its core is a content management system that utilizes many database types including MySQL, SQL, PostgreSQL, MariaDB, Oracle and others. Drupal has been used for complex CRM and CMS systems due its robust query architecture, stability, flexibility, and scalability. If you need a custom CRM or CMS solution for your business, hiring an experienced Drupal developer with experience in this field is the best choice.

Drupal is proven to handle massive databases, including Oracle, with over 3 million logged in users without any issues of performance loss or crashing. It is used by the USDOT, NASA, the National Institutes of Health, many State governments, and the Department of Defense, to name just a few. Also Drupal supported by over 100,000 members worldwide, and has been in existence for over 15 years. AND it grows larger everyday.

Drupal is also recognized as having the one of the top security track records of all platforms meaning it is almost impervious to viruses and hacking (unlike WordPress which has an awful record). see WordPress Virus report...


Why Pay for a Custom CRM / CMS solution when I can get a Free one online?

Many free CRM & CMS platforms available for download are intentionally designed to be unusable in their current form, in my opinion. Is it a marketing scheme to sell support plans which can quickly add up to many thousands of dollars. The whole idea is to overwhelm the user with dozens of options and features they don't understand resulting in a bloated, overcomplicated system that doesn't match their needs. These companies use this as a tool to compel service contracts for software customization and tech support contracts costing thousands of dollars. The ironic thing is, the customer is literally paying the FREE company to remove all the features they don't need and only change a few labels and reports. There is nothing unethical about this approach, but the end result is often thousands of dollars spent for technical support (which is often times not convenient and leads to loss of productivity). Further, some of these proprietary systems are so difficult to update and maintain, many businesses fall into the trap of only having to keep a service contract with only one service provider whether they are truly satisfied with them or not.

A Drupal based solution from us starts with a clean slate and doesn't come with "bloat ware", unwanted advertisements (many free versions have this) or optional features flashing on your screen (cost more $$) that you don't need. This results in an easy to understand (and training is easy too) system that is fast, intuitive and also flexible down the road. Also, Drupal is not proprietary, and there are thousands of professional Drupal developers all over the world of which to compete for your patronage. The Free Market guarantees that you, the customer, always has options to exercise based upon exactly what you need instead of changing your needs to accommodate the whims of an inflexible software solution provider down the road.

As they say, you get what you pay for, and probably the most abused word (especially on the internet) is the word "free". There are some great companies online that provide CRM / CMS solutions, but  be wary of the freebies. They most often cost more in time, money, and headache than you might be prepared for. Simply out, a great CRM or CMS solution from us may just cost less than you think, and it comes with a our "NO HEADACHES GUARANTEE!" In depth consultations are free. You can get a free phone call from us by applying for a free quote here 


What is the cost difference between a custom CRM / CMS solution verses on off the shelf solution?

A custom CRM or CMS solution with starts at around $1000 and goes higher depending on the needs of the client. Once developed and delivered, the software becomes the property of the customer to do with as they please. There are no licensing tricks or sneaky long term contract requirements. There are no cost per user schemes. With a custom Drupal solution from us, you can have thousands of users. You own it, its up to you how many people can use it. 

Off the shelf CRM or CMS solutions have a huge price range, but average in the $3000-$10,000 range. Many are simply licensed (you never own it) with substantial service contact requirements costing sometimes thousands of dollars a year. Furthermore, many of the systems charge per user, so as your company grows, the cost of the system gets larger and larger.